Privacy Policy

Legal Information & Notices

‍

Last updated: November 5, 2023

Welcome to ZenoLabz ("we," "our," or "us"). This Privacy Policy is essential and affects your legal rights, so please read it carefully.

By using our website and our mobile applications (collectively, the "ZenoLabz Services"), you agree to be bound by this Privacy Policy and all the terms incorporated herein by reference. By using the ZenoLabz Services and/or providing any personal data through the ZenoLabz Services, you accept and expressly consent to our practices regarding the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the ZenoLabz Services.

We will process your personal information consistent with the requirements of applicable laws, including, but not limited to, the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).

1. Information We Collect

  1. 1. Personal Information We Collect Directly from You:
    We collect personal information directly from you when you voluntarily provide us with it. This may include, but is not limited to:
    (1) Personal information, such as your name, email address, and phone number.
    (2) Any additional data that you choose to provide to us voluntarily, including without limitation unique identifiers such as passwords and personal information in messages you send to us.
  2. 2. Information We Automatically Collect When You Use Our Site:
    When you access and use our ZenoLabz Services, we collect certain information automatically, including, but not limited to:
    ● Device information: Information about the device you use to access our ZenoLabz Services, such as device type, operating system, unique device identifiers, and IP address.
    ● Usage information: Data about how you use our ZenoLabz Services, such as the pages you visit, the features you use, and the content you interact with.
    ● Location information: Approximate location information based on your IP address or other methods when using specific features of our ZenoLabz Services.

2. How We Collect Information

We collect information when you interact with the ZenoLabz Services through various means, including:

3. How We Use Your Information

  • When you use interactive tools and services within the ZenoLabz Services.
  • When you provide information in free-form text boxes or respond to surveys and questionnaires.

We use the information we collect for various purposes, including but not limited to:

  • Providing, maintaining, and improving our ZenoLabz Services.
  • Processing orders, sending order updates, and providing customer support.
  • Responding to your inquiries, comments, or questions.
  • Sending marketing communications with your consent.
  • Analyzing usage patterns and trends.
  • Detecting, preventing, and addressing technical issues or security concerns.

4. How We Share Your Information

We may share your information with the following parties:

  • Legal Requirements: Disclosure of information if required by law or to protect our rights or others.
  • Business Transfers: Transfer of information in connection with a merger, acquisition, or sale of assets.

5. Storage and Security of Information

Please note that any information you send to us electronically, while using the ZenoLabz Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us through any means is transmitted at your own risk.

6. Information You Provide

You have the choice to provide or withhold personal information when using ZenoLabz Services. However, not providing certain information may limit your access to some parts of our services.

7. How Long We Retain Your Information

We retain personal information about you for as long as necessary to provide you the ZenoLabz Services. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, prevent fraud, enforce this Privacy Policy, or as otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a de-identified and/or aggregated form but not in a way that would identify you personally.

8. Updates and Changes to Privacy Policy

We will update this Privacy Policy as needed, and the updated version will be posted with the "Last Updated" date. By using our ZenoLabz Services after an update, you accept the revised Privacy Policy.

9. Contact Us

If you have any comments, concerns or questions about this Privacy Policy, please contact us at info@zenolabz.com