Sales and Refunds

Return Policy

At Zeno Labz, LLC, we stand behind the quality of our products and want every customer to feel confident when purchasing from us. This Return Policy explains when products may be returned, how to start a return, and how refunds are processed.

This Return Policy applies only to products purchased directly from zenolabz.com. Products purchased through third-party retailers, distributors, or other channels must be returned according to the policies of the original seller.

30-Day Return Window

You may request a return within thirty (30) days after receiving your order.

If your return is approved and the returned product satisfies the eligibility requirements below, Zeno Labz will issue a refund of the product purchase price to the original payment method.

Original shipping, handling, and delivery charges are non-refundable, except where required by law.

Return Eligibility

To be eligible for a return, the product must meet all of the following requirements:

1. Return Window: The return request must be submitted within thirty (30) days after the order is delivered.
2. Condition: The product must be unused, undamaged, and in the same condition in which it was received. Products showing signs of damage, misuse, alteration, excessive wear, or unsanitary condition may not be accepted.
3. Packaging and Accessories: The product must be returned in its original packaging with all included accessories, manuals, inserts, cables, and other items originally provided with the shipment.
4. Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email, receipt, or packing slip.
5. RMA Required: The return must be approved by Zeno Labz in advance and must include a valid Return Merchandise Authorization, or RMA, number.

Zeno Labz reserves the right to reject a return or reduce the refund amount if the returned product is missing components, damaged, altered, incomplete, or does not otherwise satisfy this Return Policy.

How to Start a Return

To start a return, please email us at info@zenolabz.com within thirty (30) days after receiving your order.

Please include the following information in your email:

• Your full name
• Your order number
• The email address used for the purchase
• The product you would like to return
• The reason for the return

If your return request is approved, we will provide return instructions and issue an RMA number. The RMA number must be included with your return shipment.

Items sent to Zeno Labz without prior authorization or without a valid RMA number may be refused, returned to sender, or otherwise not accepted.

Return Shipping

Unless the product is defective, damaged upon arrival, or the return is required by law, you are responsible for the cost of return shipping.

We recommend using a trackable shipping method and retaining your shipping receipt until your return has been received and processed. Zeno Labz is not responsible for return shipments that are lost, delayed, damaged, or misdirected in transit.

Refund Processing

After we receive your return, we will inspect the product to determine whether it satisfies this Return Policy.

We will notify you by email once your return has been received and reviewed. If your return is approved, we will process the refund to your original payment method within five to seven (5 to 7) business days after approval.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Defective or Damaged Products

If your product arrives damaged or appears to be defective, please contact us at info@zenolabz.com as soon as possible.

Please include your order number, a description of the issue, and, if available, photos or videos showing the damage or defect. If we determine that the product is defective or was damaged before delivery, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

Defective product claims may be handled separately from satisfaction-based returns and may be subject to the applicable Zeno Labz warranty terms.

Exchanges

We only replace products if they are defective, damaged, or otherwise eligible for replacement under our warranty or applicable law.

If you need to request an exchange for the same product, please contact us at info@zenolabz.com and we will provide instructions on how to proceed.

Non-Returnable Items

The following items are not eligible for return unless defective or required by law:

• Products not purchased directly from zenolabz.com
• Products returned more than thirty (30) days after delivery
• Products without a valid proof of purchase
• Products returned without prior authorization or without an RMA number
• Products that are damaged, altered, misused, incomplete, or missing original accessories or packaging
• Products that are not in a clean and sanitary condition
• Gift cards, promotional items, or final-sale items, if applicable

Warranty Not Affected

This Return Policy applies to returns requested within thirty (30) days after delivery. It is separate from any limited warranty that may apply to your product.

A return request based on customer preference or satisfaction is different from a warranty claim based on a defect in materials or workmanship. Please refer to our Limited Warranty for more information about warranty coverage.

Contact Us

If you have any questions about this Return Policy, please contact us at:

Zeno Labz, LLC
Email: info@zenolabz.com