Support

Need help with your device? Start with the guides below, or get in touch with our team.

Troubleshoot your device

Connect your Serenity to a computer and run guided checks from your account.

Start troubleshooting

Product Manuals

Find detailed setup guides and user manuals for all Zeno Labz devices.

Browse Manuals

Register Device

Link your Serenity to your account, so we can find it quickly if you need help.

Register your device

Common questions

Contact support

Email info@zenolabz.com or use our contact form.

To help us help you, please include

  • The email address you ordered with, and your order ID
  • Your device's serial number, if you have it
  • What happened, and what you have already tried

About current Serenity units

Serenity units shipping today are early-production devices. The terms that apply to your unit are the ones provided when you bought it. If something isn't right with your device, contact us and we will look into it with you.